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Listening Quiz: Phản Hồi Khiếu Nại Mạng – Medium Level
Th4 9, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What is the main purpose of Michael and Sarah’s conversation?
To explain how to contact the client’s IT department
To discuss whether the network should be replaced immediately
To plan how to respond to a client complaint about a slow network
To decide who will manage the company’s social media account
Explanation:
They talk about a client complaint that the network is very slow and discuss how to write a polite, clear response.
2.
What did the client say was the problem?
The network was very slow
The office was too noisy
The invoice was incorrect
The internet was completely disconnected
Explanation:
Michael says, ‘The client says the network is very slow.’
3.
What does Sarah suggest they include in the reply?
A time for an update
A promise to replace all the equipment
A discount on future services
A request for the client’s password
Explanation:
Sarah says, ‘We can also offer a time for an update.’
4.
What can be inferred about Michael and Sarah’s response to the complaint?
They believe the client is probably wrong
They have already fixed the network problem
They want to ignore the client’s message for now
They plan to respond in a polite and professional way
Explanation:
They discuss writing a clear and polite response, apologizing, and being professional, which shows they want a polite and professional reply.
5.
What does Michael say he will do before sending the reply?
Wait until the next day
Call the client directly
Check for any mistakes
Ask Sarah to rewrite the message
Explanation:
Michael says, ‘I will do that,’ after Sarah asks him to check for any mistakes before sending it.
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