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Listening Quiz: Writing a Formal Complaint Letter about FOIA Requests – Advanced Level
Th8 26, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhà báo (English for Journalist)
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1.
What is the conversation mainly about?
How Mark can write a formal complaint letter about blocked FOIA requests
Why complaint letters should always use angry language
How to file FOIA requests online with the government
Why Olivia refuses to help Mark with his problem
Explanation:
The conversation focuses on Olivia helping Mark write a formal complaint letter about his blocked FOIA requests.
2.
What does Olivia tell Mark to include at the top of the letter?
A list of all his FOIA requests
His name and address
A warning that he will sue
A request for a refund
Explanation:
Olivia says to begin with Mark’s name and address at the top.
3.
How should Mark describe the blocked FOIA requests in the letter?
He should only ask for an apology
He should avoid mentioning the requests directly
He should explain the problem and mention the blocked FOIA requests
He should write only about government office hours
Explanation:
Olivia says to explain the problem and mention the blocked FOIA requests.
4.
What tone does Olivia recommend for the complaint letter?
Angry and threatening
Casual and friendly
Polite but firm
Funny and relaxed
Explanation:
Olivia advises Mark to stay polite but firm and avoid angry words.
5.
How does Olivia say Mark should end the letter?
By adding a long story about his experiences
By leaving out his contact information
By asking the department to call him immediately
By requesting a prompt response and signing his name
Explanation:
Olivia says to request a prompt response and sign his name at the end.
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