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Listening Quiz: Giải Quyết Tranh Chấp Thanh Toán – Advanced Level
Th4 15, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Luật sư (English for Lawyer)
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1.
What problem does Paul report to Olivia?
He was charged twice for the same service.
He needs to change his account information.
He forgot to pay for one service.
His bill arrived much later than expected.
Explanation:
Paul says, “I was charged twice for the same service,” which is the issue he reports.
2.
What does Olivia say will happen to the billing mistake?
It will take at least two weeks to review.
It will be ignored because it was already paid.
It will be corrected within two business days.
It must be handled by another department first.
Explanation:
Olivia states, “It will be corrected within two business days.”
3.
What does Olivia promise Paul about the extra charge?
He will need to submit a new request.
He will receive a full refund.
He will receive a partial credit.
He will be charged again to balance the account.
Explanation:
Olivia answers, “Yes, you will receive a full refund.”
4.
Why does Olivia say, “Let me check your account now”?
To ask Paul to call back later
To confirm whether the billing error is real
To end the call quickly
To explain a new service plan
Explanation:
Paul reports a double charge, and Olivia says she will check the account to verify the issue.
5.
What is the conversation mainly about?
A report of a billing error and its resolution
A discussion about adding a new service
A request to change Paul’s subscription plan
A complaint about poor customer service hours
Explanation:
The conversation focuses on Paul reporting a double charge, Olivia confirming it, and promising a correction and refund.
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