Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Giải Quyết Tranh Chấp Thanh Toán – Advanced Level
Th4 15, 2024
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Luật sư (English for Lawyer)
‹
1
2
3
4
5
›
1.
What problem does Paul report to Olivia?
He needs to change his account information.
He was charged twice for the same service.
His bill arrived much later than expected.
He forgot to pay for one service.
Explanation:
Paul says, “I was charged twice for the same service,” which is the issue he reports.
2.
What does Olivia say will happen to the billing mistake?
It will be corrected within two business days.
It will be ignored because it was already paid.
It will take at least two weeks to review.
It must be handled by another department first.
Explanation:
Olivia states, “It will be corrected within two business days.”
3.
What does Olivia promise Paul about the extra charge?
He will receive a partial credit.
He will be charged again to balance the account.
He will need to submit a new request.
He will receive a full refund.
Explanation:
Olivia answers, “Yes, you will receive a full refund.”
4.
Why does Olivia say, “Let me check your account now”?
To confirm whether the billing error is real
To ask Paul to call back later
To end the call quickly
To explain a new service plan
Explanation:
Paul reports a double charge, and Olivia says she will check the account to verify the issue.
5.
What is the conversation mainly about?
A complaint about poor customer service hours
A discussion about adding a new service
A report of a billing error and its resolution
A request to change Paul’s subscription plan
Explanation:
The conversation focuses on Paul reporting a double charge, Olivia confirming it, and promising a correction and refund.
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Flashcards và Quiz Từ Vựng: Xu Hướng Ngành và Tác Động đến Mạng – Medium Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Rà Soát Hợp Đồng Lao Động Về Các Hạn Chế Sau Khi Chấm Dứt – Medium Level
→