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Listening Quiz: Handling Incorrect Goods Delivery – Advanced Level
Th3 9, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Điều phối viên logistics (English for Logistics Coordinator)
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1.
What is the main purpose of the conversation?
To discuss how to care for a new jacket
To place a new clothing order
To resolve a delivery mistake and arrange a replacement
To ask for a refund without returning anything
Explanation:
Mark and Olivia discuss that the wrong jacket was delivered and arrange for the incorrect item to be collected and the correct one sent.
2.
What color jacket did Olivia order?
Blue
Black
Green
Red
Explanation:
Olivia says she ordered a blue jacket but received a red one.
3.
When will the wrong jacket be collected?
In three days
Next week
This afternoon
Tomorrow morning
Explanation:
Mark says, ‘We can arrange collection tomorrow morning.’
4.
How will Mark send Olivia the tracking details?
By email
By text message
By phone
By mail
Explanation:
Mark says, ‘Yes, I will send you the tracking details by email.’
5.
What can be inferred about Olivia’s response to the proposed collection time?
She asked for a different delivery company
She accepted the arrangement for tomorrow morning
She was unhappy because she wanted the jacket immediately
She refused to return the wrong jacket
Explanation:
Olivia says, ‘That works for me,’ which shows she accepted the collection time for tomorrow morning.
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