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Listening Quiz: Handling Incorrect Goods Delivery – Advanced Level
Th3 9, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Điều phối viên logistics (English for Logistics Coordinator)
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1.
What is the main purpose of the conversation?
To ask for a refund without returning anything
To resolve a delivery mistake and arrange a replacement
To discuss how to care for a new jacket
To place a new clothing order
Explanation:
Mark and Olivia discuss that the wrong jacket was delivered and arrange for the incorrect item to be collected and the correct one sent.
2.
What color jacket did Olivia order?
Red
Blue
Black
Green
Explanation:
Olivia says she ordered a blue jacket but received a red one.
3.
When will the wrong jacket be collected?
In three days
Tomorrow morning
Next week
This afternoon
Explanation:
Mark says, ‘We can arrange collection tomorrow morning.’
4.
How will Mark send Olivia the tracking details?
By text message
By mail
By email
By phone
Explanation:
Mark says, ‘Yes, I will send you the tracking details by email.’
5.
What can be inferred about Olivia’s response to the proposed collection time?
She refused to return the wrong jacket
She accepted the arrangement for tomorrow morning
She asked for a different delivery company
She was unhappy because she wanted the jacket immediately
Explanation:
Olivia says, ‘That works for me,’ which shows she accepted the collection time for tomorrow morning.
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