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Listening Quiz: Late Delivery Complaint and Quick Solution – Medium Level
Th1 6, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Điều phối viên logistics (English for Logistics Coordinator)
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1.
What caused the delay in the delivery?
The client changed the order at the last minute.
Anna forgot to process the order.
There was a problem with the supplier shipment.
The warehouse was closed for repairs.
Explanation:
Anna says there was a problem with the supplier shipment, which caused the delay.
2.
What is the conversation mainly about?
Resolving a late delivery problem
Training staff to answer client calls
Hiring a new supplier
Planning a new marketing campaign
Explanation:
Kevin and Anna discuss a late delivery, the cause of the delay, and how to quickly solve the problem for the client.
3.
What solution do Kevin and Anna agree on for the order?
Split the delivery into two parts
Cancel the order and refund the client
Replace the supplier immediately
Wait until the full shipment arrives
Explanation:
Kevin asks if they can send part of the order now, and Anna agrees that they can split the delivery into two parts.
4.
Why does Kevin tell Anna to keep the client updated every day?
To ask the client to place a bigger order
To delay the shipment further
To help keep the client’s trust
To avoid contacting the supplier
Explanation:
Anna agrees that keeping the client updated every day will help keep their trust.
5.
What will Anna do after the conversation?
Wait for the supplier to make the first move
Cancel the partial shipment
Prepare a new sales report for Kevin
Call the client this afternoon and contact the supplier right after
Explanation:
Anna says she will call the client this afternoon and contact the supplier right after.
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