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Listening Quiz: Managing a Product Recall and Reverse Logistics – Advanced Level
Th2 13, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Điều phối viên logistics (English for Logistics Coordinator)
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1.
What are Emily and John mainly discussing?
Managing a product recall and the related return process
Planning a company picnic for employees
Negotiating a contract with a supplier
Designing a new product for launch
Explanation:
The conversation is about starting a product recall and organizing reverse logistics, tracking returned items, and updating customers.
2.
What does Emily say they must arrange first?
Weekly email updates for customers
Reverse logistics for collecting the products
New packaging for the recalled items
A meeting with the sales team
Explanation:
Emily says, ‘We must arrange reverse logistics for collecting the products.’
3.
What will John prepare for the packages?
Return labels
Promotional flyers
Warranty cards
Product manuals
Explanation:
John says, ‘I will also prepare the return labels for the packages.’
4.
How often should the recall report be updated?
Every week
Only when customers call
Once a month
Daily
Explanation:
Emily tells John, ‘Yes, update it daily with new information.’
5.
What can be inferred about Emily and John’s work style?
They are trying to manage the recall in an organized and documented way
They are only focused on contacting customers and nothing else
They prefer to handle the recall without any written records
They want to delay the recall until next month
Explanation:
They mention keeping records, creating a tracking sheet, updating the recall report daily, and documenting everything carefully, which shows an organized approach.
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