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Listening Quiz: Managing a Product Recall and Reverse Logistics – Advanced Level
Th2 13, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Điều phối viên logistics (English for Logistics Coordinator)
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1.
What are Emily and John mainly discussing?
Designing a new product for launch
Managing a product recall and the related return process
Negotiating a contract with a supplier
Planning a company picnic for employees
Explanation:
The conversation is about starting a product recall and organizing reverse logistics, tracking returned items, and updating customers.
2.
What does Emily say they must arrange first?
Reverse logistics for collecting the products
Weekly email updates for customers
New packaging for the recalled items
A meeting with the sales team
Explanation:
Emily says, ‘We must arrange reverse logistics for collecting the products.’
3.
What will John prepare for the packages?
Promotional flyers
Return labels
Warranty cards
Product manuals
Explanation:
John says, ‘I will also prepare the return labels for the packages.’
4.
How often should the recall report be updated?
Every week
Daily
Once a month
Only when customers call
Explanation:
Emily tells John, ‘Yes, update it daily with new information.’
5.
What can be inferred about Emily and John’s work style?
They prefer to handle the recall without any written records
They want to delay the recall until next month
They are only focused on contacting customers and nothing else
They are trying to manage the recall in an organized and documented way
Explanation:
They mention keeping records, creating a tracking sheet, updating the recall report daily, and documenting everything carefully, which shows an organized approach.
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