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Listening Quiz: Reviewing On-Time-In-Full Data and Corrective Actions – Advanced Level
Th8 16, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Điều phối viên logistics (English for Logistics Coordinator)
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1.
What is the main focus of Jessica and Michael’s conversation?
Planning a new advertising campaign for the company
Discussing how to improve OTIF performance after a decline in delivery results
Reviewing customer complaints about product quality
Choosing a new warehouse location for the business
Explanation:
They discuss the OTIF report, the drop in on-time delivery, the causes, and several corrective actions to improve performance.
2.
What was the on-time delivery rate last month?
90%
95%
85%
75%
Explanation:
Jessica says, ‘Our on-time delivery rate dropped to 85% last month.’
3.
Which departments had the most issues?
Shipping and customer service
Sales and marketing
Warehouse and packing
Finance and human resources
Explanation:
Jessica states that ‘the warehouse and the packing teams had the most issues.’
4.
What can be inferred about the current OTIF performance?
It is worse than the company wants it to be
It is unrelated to delivery delays
It has already improved above 95%
It is meeting the company’s target
Explanation:
Michael says the 85% rate is below the 95% target, so the performance is not meeting the company’s goal.
5.
Which action does Jessica propose to help improve OTIF performance?
Improving communication between warehouse and packing
Lowering the company’s delivery target
Stopping real-time order tracking
Reducing the number of team meetings
Explanation:
Jessica says, ‘First, improve communication between warehouse and packing.’
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