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Listening Quiz: Reviewing On-Time-In-Full Data and Corrective Actions – Advanced Level
Th8 16, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Điều phối viên logistics (English for Logistics Coordinator)
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1.
What is the main focus of Jessica and Michael’s conversation?
Discussing how to improve OTIF performance after a decline in delivery results
Reviewing customer complaints about product quality
Planning a new advertising campaign for the company
Choosing a new warehouse location for the business
Explanation:
They discuss the OTIF report, the drop in on-time delivery, the causes, and several corrective actions to improve performance.
2.
What was the on-time delivery rate last month?
95%
90%
85%
75%
Explanation:
Jessica says, ‘Our on-time delivery rate dropped to 85% last month.’
3.
Which departments had the most issues?
Sales and marketing
Warehouse and packing
Shipping and customer service
Finance and human resources
Explanation:
Jessica states that ‘the warehouse and the packing teams had the most issues.’
4.
What can be inferred about the current OTIF performance?
It has already improved above 95%
It is worse than the company wants it to be
It is meeting the company’s target
It is unrelated to delivery delays
Explanation:
Michael says the 85% rate is below the 95% target, so the performance is not meeting the company’s goal.
5.
Which action does Jessica propose to help improve OTIF performance?
Improving communication between warehouse and packing
Stopping real-time order tracking
Reducing the number of team meetings
Lowering the company’s delivery target
Explanation:
Jessica says, ‘First, improve communication between warehouse and packing.’
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