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Listening Quiz: Thảo Luận Kết Quả Khảo Sát Sự Hài Lòng Khách Hàng – Medium Level
Th10 24, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
Which two areas received low scores in the survey results?
Customer service and website design
Price and delivery
Packaging and advertising
Response time and product quality
Explanation:
Mia says that response time and product quality have low scores.
2.
What did many customers want according to Mia?
Lower prices and free shipping
Faster support and better instructions
More product colors and larger sizes
A new store location and longer hours
Explanation:
Mia says many customers want faster support and better instructions.
3.
Why does Robert suggest training the support team?
To launch a new product line
To change the survey questions
To reduce product returns
To improve customer satisfaction
Explanation:
Robert suggests training the support team after hearing that response time is low and customers want faster support, so the goal is to improve customer satisfaction.
4.
What can be inferred about Mia’s role in the conversation?
She is responsible for analyzing and reporting the survey results
She is a customer who completed the survey
She is the manager of the support team
She is designing the product manual alone
Explanation:
Mia says she looked at the survey results, will prepare a report, and will send it today, which suggests she is analyzing and reporting the results.
5.
What will Mia do next?
Call the unhappy customers
Prepare a report and send it today
Change the customer ratings
Train the support team
Explanation:
Mia says, ‘I will prepare a report and send it today,’ which is the next action she states.
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Listening Lesson
Vocabulary Flashcards and Quiz
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Flashcards và Quiz Từ Vựng: Delivery Update After Delay – Easy Level
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Flashcards và Quiz Từ Vựng: Thảo Luận Kết Quả Khảo Sát Sự Hài Lòng Khách Hàng – Medium Level
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