Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Thảo Luận Kết Quả Khảo Sát Sự Hài Lòng Khách Hàng – Medium Level
Th10 24, 2024
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
‹
1
2
3
4
5
›
1.
Which two areas received low scores in the survey results?
Price and delivery
Response time and product quality
Packaging and advertising
Customer service and website design
Explanation:
Mia says that response time and product quality have low scores.
2.
What did many customers want according to Mia?
A new store location and longer hours
More product colors and larger sizes
Faster support and better instructions
Lower prices and free shipping
Explanation:
Mia says many customers want faster support and better instructions.
3.
Why does Robert suggest training the support team?
To change the survey questions
To reduce product returns
To improve customer satisfaction
To launch a new product line
Explanation:
Robert suggests training the support team after hearing that response time is low and customers want faster support, so the goal is to improve customer satisfaction.
4.
What can be inferred about Mia’s role in the conversation?
She is designing the product manual alone
She is a customer who completed the survey
She is responsible for analyzing and reporting the survey results
She is the manager of the support team
Explanation:
Mia says she looked at the survey results, will prepare a report, and will send it today, which suggests she is analyzing and reporting the results.
5.
What will Mia do next?
Prepare a report and send it today
Call the unhappy customers
Train the support team
Change the customer ratings
Explanation:
Mia says, ‘I will prepare a report and send it today,’ which is the next action she states.
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Flashcards và Quiz Từ Vựng: Delivery Update After Delay – Easy Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Thảo Luận Kết Quả Khảo Sát Sự Hài Lòng Khách Hàng – Medium Level
→