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Listening Quiz: Báo Cáo Thăm Trực Tiếp Khách Hàng – Advanced Level
Th2 18, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the conversation mainly about?
A complaint about a delayed shipment
A plan to launch a new product next month
A discussion of a customer site visit and the feedback collected
A meeting to hire a new support team
Explanation:
Jessica and Mark discuss the results of a customer site visit, including the customer’s satisfaction, problems, suggestions, and support requests.
2.
What problem did the customer have with the installation?
The buttons were too small
The training was unclear
The email responses were too fast
The system was slow to start at first
Explanation:
Jessica says the customer had installation issues because the system was slow to start at first.
3.
What did the customer want the company to send soon?
A technician
A replacement product
A new manual
A sales manager
Explanation:
Jessica says the customer wants them to send a technician soon.
4.
What improvements did the customer suggest for the interface?
Faster shipping and lower prices
More colors and larger screens
Extra training and longer support hours
Clearer buttons and simpler menus
Explanation:
Jessica reports that the customer wanted clearer buttons and simpler menus.
5.
What can be inferred about the customer after the visit?
They only care about price and not about support
They are planning to stop using the product immediately
They were unhappy with the training and did not use the product
They are mostly satisfied but still want several improvements
Explanation:
The customer is described as happy with the product and liked the training, but they also had installation issues, requested a technician, suggested interface improvements, and wanted faster email responses.
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