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Listening Quiz: Báo Cáo Thăm Trực Tiếp Khách Hàng – Advanced Level
Th2 18, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the conversation mainly about?
A discussion of a customer site visit and the feedback collected
A complaint about a delayed shipment
A plan to launch a new product next month
A meeting to hire a new support team
Explanation:
Jessica and Mark discuss the results of a customer site visit, including the customer’s satisfaction, problems, suggestions, and support requests.
2.
What problem did the customer have with the installation?
The buttons were too small
The system was slow to start at first
The email responses were too fast
The training was unclear
Explanation:
Jessica says the customer had installation issues because the system was slow to start at first.
3.
What did the customer want the company to send soon?
A replacement product
A technician
A sales manager
A new manual
Explanation:
Jessica says the customer wants them to send a technician soon.
4.
What improvements did the customer suggest for the interface?
Extra training and longer support hours
Faster shipping and lower prices
Clearer buttons and simpler menus
More colors and larger screens
Explanation:
Jessica reports that the customer wanted clearer buttons and simpler menus.
5.
What can be inferred about the customer after the visit?
They are planning to stop using the product immediately
They were unhappy with the training and did not use the product
They are mostly satisfied but still want several improvements
They only care about price and not about support
Explanation:
The customer is described as happy with the product and liked the training, but they also had installation issues, requested a technician, suggested interface improvements, and wanted faster email responses.
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