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Listening Quiz: Quyết Định Khôi Phục Sản Phẩm – Medium Level
Th11 4, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the main topic of the conversation?
Training employees on customer service
Choosing a new software vendor
Planning a new marketing campaign
Discussing problems with a product launch and rollback
Explanation:
Daniel and Laura discuss bugs in the new product, customer complaints, and the decision to rollback to the old version.
2.
Why did Daniel say the company decided to rollback to the old version?
Because the presentation was already finished
Because the launch was earlier than planned
Because the stakeholders requested a new feature
Because the product had many bugs and customers complained
Explanation:
Daniel says the new product has many bugs and that many complaints came in today, which is why they decided to rollback.
3.
What does Daniel want Laura to include in the presentation?
A tutorial for users
Customer feedback
A list of new suppliers
Only the positive sales numbers
Explanation:
Daniel says, ‘Include the customer feedback.’
4.
What can be inferred about Daniel’s goal for the stakeholders?
He expects them to choose a different product
He wants them to ignore the delays
He plans to cancel the presentation
He wants to convince them to support the rollback decision
Explanation:
Daniel says they need to explain the risks clearly and need the stakeholders’ support, so he wants them to support the rollback decision.
5.
What does Laura offer to do during the discussion?
Contact the customers directly
Prepare the presentation and suggest next steps
Fix all the bugs immediately
Rewrite the product timeline
Explanation:
Laura says, ‘I can prepare the presentation,’ and later, ‘I will also suggest next steps.’
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