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Listening Quiz: Chia Sẻ Câu Chuyện Khách Hàng trong Cuộc Họp Công Ty – Medium Level
Th6 19, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the main purpose of Anna’s presentation in the meeting?
To train the support team on customer service
To explain how to use the app settings
To announce a new payment system
To share customer stories and feedback about the company
Explanation:
Anna says she will share customer stories, and the conversation focuses on customer experiences, feedback, and how the company helped them.
2.
What did the first customer say the app helped her do?
Choose more color options
Save time and feel less stressed
Make payments more easily
Contact support faster
Explanation:
Anna says the first customer said the app helped her finish work faster and feel less stressed.
3.
What improvement did the first customer ask for?
A larger screen for the app
More color options in the app settings
A new payment feature
A faster support response
Explanation:
Anna says the customer asked for more color options in the app settings.
4.
What happened after the second customer had a payment problem?
The support team fixed the issue quickly
He canceled his account
He asked for more color options
Anna explained how to use the app
Explanation:
Anna says the support team fixed the issue quickly and the customer was happy.
5.
What can be inferred about the company’s support team?
They are able to solve customer issues quickly
They only handle app design requests
They do not communicate with customers
They are slow to respond to problems
Explanation:
Michael says the team is very helpful after Anna explains that they fixed the payment issue quickly.
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