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Listening Quiz: Chia Sẻ Câu Chuyện Khách Hàng trong Cuộc Họp Công Ty – Medium Level
Th6 19, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the main purpose of Anna’s presentation in the meeting?
To announce a new payment system
To train the support team on customer service
To explain how to use the app settings
To share customer stories and feedback about the company
Explanation:
Anna says she will share customer stories, and the conversation focuses on customer experiences, feedback, and how the company helped them.
2.
What did the first customer say the app helped her do?
Choose more color options
Contact support faster
Save time and feel less stressed
Make payments more easily
Explanation:
Anna says the first customer said the app helped her finish work faster and feel less stressed.
3.
What improvement did the first customer ask for?
More color options in the app settings
A larger screen for the app
A new payment feature
A faster support response
Explanation:
Anna says the customer asked for more color options in the app settings.
4.
What happened after the second customer had a payment problem?
He asked for more color options
Anna explained how to use the app
He canceled his account
The support team fixed the issue quickly
Explanation:
Anna says the support team fixed the issue quickly and the customer was happy.
5.
What can be inferred about the company’s support team?
They are slow to respond to problems
They do not communicate with customers
They only handle app design requests
They are able to solve customer issues quickly
Explanation:
Michael says the team is very helpful after Anna explains that they fixed the payment issue quickly.
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