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Listening Quiz: Phản Hồi Khiếu Nại Về Hành Xử Nghề Nghiệp – Medium Level
Th8 13, 2024
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bởi
Anna Phạm
trong
Tiếng Anh Kiến Trúc (English for Architect)
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1.
What is the main topic of the conversation?
A complaint response about a possible rule violation
A meeting to assign new office duties
A request to update a company website
A discussion about planning a business trip
Explanation:
John and Emma discuss a complaint that Emma received, how to respond to ARB, and what evidence to include.
2.
What does Emma say she has that shows she followed the rules?
A witness statement from John
A signed form from ARB
A copy of the complaint letter
Several emails
Explanation:
Emma says, ‘I have emails that show I followed the rules.’
3.
Why does John tell Emma to attach the emails to her reply?
To prove that her response was sent on time
To make the complaint longer
To show that she is apologizing
To provide proof that supports her side
Explanation:
John says to explain her side and provide proof, then tells her to attach the emails to her reply.
4.
What does John seem to believe about Emma’s situation?
He thinks ARB has already made a final decision
He thinks she definitely broke the rules
He thinks she should give a clear and honest response
He thinks the complaint should be ignored
Explanation:
John says they need a clear response, to explain her side and provide proof, and that being honest and clear is the best way to handle it.
5.
What does John say Emma should do if she apologizes?
D Avoid any apology in the letter
A Apologize only if she did something wrong
C Apologize to ARB immediately no matter what
B Apologize before writing the response
Explanation:
John says, ‘Only if you did something wrong.’
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