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Listening Quiz: Đào Tạo cho Nhóm Hỗ Trợ – Easy Level
Th2 22, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What are James and Sophia mainly discussing?
A training presentation for the support team
A customer’s complaint about a product
A team member’s vacation plans
A meeting schedule for the sales department
Explanation:
They are talking about James’s training slides and presentation for the support team, including the product features and troubleshooting steps.
2.
What does James say about the language he used in the slides?
He used technical terms to impress the team
He copied the wording from a manual
He used easy words for the team
He left most of the slides empty
Explanation:
James says, ‘Yes, I used easy words for the team.’
3.
What did James add for common problems?
Step-by-step guides
A video interview
A list of customer names
A new sales chart
Explanation:
James says, ‘I added step-by-step guides for common problems.’
4.
What can be inferred about Sophia’s opinion of James’s slides?
She believes they are clear and well prepared
She wants James to remove the product features
She thinks they are confusing and too long
She has not looked at the slides yet
Explanation:
Sophia says the slides look clear and simple and also says ‘Perfect’ after hearing about the features and troubleshooting steps, so she seems pleased with them.
5.
What will likely happen next?
James will cancel the team meeting
The team will change the product features
James will start working on new slides from scratch
Sophia will help James prepare the presentation
Explanation:
Sophia says, ‘I will help you prepare the presentation,’ so the next likely action is that she helps him prepare.
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Listening Lesson
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