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Listening Quiz: Thiết Kế Đánh Giá Cải Cách Dịch Vụ Công – Easy Level
Th9 7, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên phân tích chính sách (English for Policy Analyst)
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1.
What should the key performance indicators measure?
The cost of surveys and reports
Efficiency and customer satisfaction
The number of public meetings only
Employee salaries and office space
Explanation:
Daniel says the key performance indicators should measure efficiency and customer satisfaction.
2.
How will Daniel and Linda collect the data?
Through interviews with staff only
By using surveys and official reports
By sending emails to citizens
By reviewing newspaper articles
Explanation:
Daniel states that they can use surveys and official reports to collect the data.
3.
What are Daniel and Linda mainly discussing?
Designing an evaluation framework for a public service reform
Training staff to lead public meetings
Choosing the best survey company
Planning a new customer service office
Explanation:
The conversation focuses on creating an evaluation framework for a reform, including goals, indicators, data collection, reviews, and public feedback.
4.
What can be inferred about the reform evaluation plan?
It will include input from the public.
It will avoid using official reports.
It will be completed in one week.
It will focus only on customer satisfaction.
Explanation:
Daniel says public meetings should be included, which shows that public input is part of the plan.
5.
When will they review the results?
Only at the end of the year
Every six months after the reform starts
Before the reform starts
Every month after the reform starts
Explanation:
Daniel says they will review the results every six months after the reform starts.
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Listening Quiz: Báo Cáo Mối Lo Ngại Về Dinh Dưỡng Cho Chuyên Gia Dinh Dưỡng – Easy Level
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