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Tiếng Anh Chuyên Ngành
Listening Quiz: Phản Hồi Chuyên Nghiệp Trước Thách Thức Của Quản Lý Khách Hàng – Advanced Level
Th6 9, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kiểm toán viên (English for Auditor)
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1.
What is the main purpose of the conversation?
To explain how to file a complaint about audit errors
To introduce a new accounting software program
To schedule a training session for new auditors
To discuss concerns about an audit team and reassure the client manager
Explanation:
Mark expresses concerns about the audit team, and Anna responds by reassuring him about their experience, process, and client references.
2.
What does Anna say the team does to make sure their work is accurate?
They send the audit results without reviewing them
They wait for clients to correct mistakes after the audit
They follow strict standards and double-check all work
They rely on one senior auditor to approve everything
Explanation:
Anna says, “We follow strict standards and double-check all work.”
3.
What will Anna send Mark soon?
A list of possible audit errors
Their team’s qualifications and past success stories
A refund for the last audit
A new audit schedule
Explanation:
Anna says she can share the team’s qualifications and past success stories, and later says she will send the client contact details soon.
4.
How does Mark seem to feel near the end of the conversation?
He is confused by Anna’s explanations
He feels more confident about the team
He is still angry and refuses to continue
He has decided to cancel the audit immediately
Explanation:
After Anna offers qualifications and references, Mark says, “Thank you, Anna. I feel better about this now,” which shows increased confidence.
5.
Why does Anna mention the team’s qualifications and past success stories?
To prove the team is qualified and build trust
To ask Mark to choose a different company
To avoid answering Mark’s question
To blame the previous team for the errors
Explanation:
Mark asks for proof and confidence in the team, and Anna responds by offering qualifications and success stories to reassure him.
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Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Flashcards và Quiz Từ Vựng: Báo Cáo Nang Buồng Trứng Phức Tạp Dùng Tiêu Chí IOTA – Easy Level
Tiếp theo:
Listening Quiz: Quy Tắc An Toàn Điện Khi Bảo Trì Cao Thế – Medium Level
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