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Listening Quiz: Lời Khuyên về Thời Điểm và Nội Dung Lời Xin Lỗi Công Khai – Advanced Level
Th12 25, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quan hệ công chúng (English for Public Relations Specialist)
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1.
What is the conversation mainly about?
How Laura should schedule a client meeting
Why the client made a mistake
How to avoid speaking to the public
When and how to make a public apology
Explanation:
Paul and Laura discuss the best timing for an apology and the key points it should include.
2.
According to Paul, when should they apologize?
Within 24 hours
After a full week
At the end of the month
Only after the client responds
Explanation:
Paul says, ‘I suggest we apologize within 24 hours.’
3.
What does Paul say they should do after saying sorry?
Ask people to forget it
Blame the situation
Explain what happened without making excuses
Ignore the mistake
Explanation:
Paul says they need to explain what happened without making excuses.
4.
What can be inferred about the apology Paul wants to make?
It should focus only on future sales
It should be honest and considerate of others’ feelings
It should avoid mentioning the mistake
It should sound defensive to protect the client
Explanation:
Paul emphasizes saying sorry, explaining without excuses, correcting the problem, and showing empathy, which suggests an honest and considerate apology.
5.
Why does Laura feel ready to help the client?
She has decided to postpone the apology
She no longer thinks timing matters
She has learned how to prepare a strong apology statement
She knows the client will accept any explanation
Explanation:
Laura summarizes the apology points and then says she feels ready to help the client and prepare the statement.
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