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Listening Quiz: Tư Vấn về Tông Giọng Truyền Thông Khủng Hoảng Nội Bộ – Advanced Level
Th7 7, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quan hệ công chúng (English for Public Relations Specialist)
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1.
What is the main purpose of Mia and Robert’s conversation?
To discuss a new marketing campaign
To explain a technical system update
To plan the tone and content of a crisis message
To schedule regular employee meetings
Explanation:
Mia and Robert discuss how the crisis message should sound, what language to use, and what information to include, so the main purpose is to plan the crisis message.
2.
According to Mia, what kind of language should they use in the crisis message?
Humorous language
Formal language
Casual language
Very technical language
Explanation:
Mia says, ‘Formal is better. It shows professionalism.’
3.
What does Mia say about the length of the message?
It should be short and to the point
It should be very long and detailed
It should be repeated several times
It should include many extra details
Explanation:
Mia says the message should be ‘Short and to the point. No extra details.’
4.
What can be inferred about Mia’s approach to crisis communication?
She wants the message to sound exciting and dramatic
She wants the message to be calm, honest, and easy to understand
She wants to delay all updates until the crisis is over
She wants to avoid communicating with employees
Explanation:
Mia recommends calm and clear wording, formal language, empathy, simple terms, honesty, and regular updates, which shows she wants the message to be calm, honest, and easy to understand.
5.
Why does Mia say they should encourage questions from employees?
To avoid sending updates later
To reduce the need for honesty
To make the message longer
To build trust and openness
Explanation:
Mia directly says that encouraging questions ‘builds trust and openness.’
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