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Listening Quiz: Mô Phỏng Truyền Thông Khủng Hoảng – Easy Level
Th4 15, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quan hệ công chúng (English for Public Relations Specialist)
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1.
What is the conversation mainly about?
Choosing a location for a company event
Discussing how to advertise a new product
Reviewing employee vacation schedules
Planning how to respond to a product safety crisis
Explanation:
Kevin and Emma discuss a product recall, the safety problem, and how to communicate clearly with customers and the public.
2.
What does Kevin say is the main issue with the product?
It is missing packaging
There is a safety problem
It is too expensive
Customers do not like the color
Explanation:
Kevin directly says, ‘There is a safety problem.’
3.
What does Emma suggest about how the company should communicate with customers?
Send only private emails
Ask customers to call support
Prepare a clear message
Ignore the issue until later
Explanation:
Emma says, ‘We should prepare a clear message for customers.’
4.
Why does Kevin think a press conference is a good idea?
It will delay the recall process
It will help the company appear responsible
It will reduce the need for staff training
It will replace the need for social media updates
Explanation:
Kevin says, ‘Good idea. It shows we are responsible,’ which implies he believes a press conference will help present the company as responsible.
5.
What do Kevin and Emma decide to do at the end of the conversation?
Meet with customers individually
Wait for more complaints
Start writing the messages
Cancel the product recall
Explanation:
Emma says, ‘Let’s start writing the messages now,’ showing their next step.
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