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Listening Quiz: Thông Báo Thu Hồi Sản Phẩm – Easy Level
Th1 8, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quan hệ công chúng (English for Public Relations Specialist)
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1.
What are Daniel and Olivia mainly discussing?
How to train customer service staff
How to advertise a new product
How to lower the price of a product
How to handle a product recall announcement
Explanation:
They are planning a public statement about an urgent product recall, including what to tell customers and how to help them.
2.
According to the conversation, what should customers be told to do?
Stop using the product
Return the product without contacting anyone
Buy a replacement immediately
Wait for a repair team to visit
Explanation:
Daniel says they should tell customers to stop using the product.
3.
What does Daniel say they can offer customers?
An extended warranty
A full refund or replacement
A discount coupon
A free gift
Explanation:
Daniel says, “We can offer a full refund or replacement.”
4.
Why does Olivia ask whether they should give a phone number for questions?
She is unsure where the product was sold
She plans to delay the announcement
She wants customers to feel supported
She wants to cancel the recall
Explanation:
Daniel says that giving a phone number helps customers feel supported, so Olivia’s question is about providing help and reassurance.
5.
What will Olivia do before the statement is released?
Call customers individually
Prepare the refund forms
Check the statement before it goes out
Write a separate apology letter
Explanation:
Olivia says, “Okay, I will check the statement before it goes out.”
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