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Listening Quiz: Xử lý Khách hàng Gây mất Trật tự – Easy Level
Th7 21, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What is the conversation mainly about?
A hotel guest asking for a room change
A customer asking for the bill
Two friends planning a party
A staff member helping manage a noisy guest
Explanation:
Anna reports that a guest is making a lot of noise, and Kevin politely asks the guest to lower their voice to keep other guests happy.
2.
Why does Anna say the other guests are upset?
Because the lights are too bright
Because Kevin is speaking too loudly
Because the tables are full
Because a guest is making a lot of noise
Explanation:
Anna says, ‘There is a guest making a lot of noise,’ and then adds that the other guests are upset.
3.
Why does Kevin say, ‘I will talk to them quietly’?
He wants to avoid making the situation worse
He is asking Anna to leave
He is refusing to help
He is joking about the noise
Explanation:
Kevin’s response shows he plans to handle the disruptive guest politely so the issue does not escalate.
4.
What can be inferred about the disruptive guest after Kevin speaks to him?
He continues shouting louder
He asks for a different table
He leaves the building immediately
He begins listening to Kevin
Explanation:
Anna says, ‘Good job. He is listening now,’ which shows the guest started paying attention after Kevin spoke to him.
5.
What will Anna most likely do next?
Serve the noisy guest food
Check on the other tables
Ask Kevin to stop working
Call the police
Explanation:
Anna says, ‘I will check on the other tables now,’ which states her next action directly.
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