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Listening Quiz: Xử lý Tình huống Nhân viên Vắng mặt Đột xuất – Easy Level
Th2 11, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What is the main problem in the conversation?
John wants to change his section permanently.
Sarah is absent, so the staff must adjust their duties.
Anna and Paul are planning a new staff meeting.
The kitchen is closing early for the day.
Explanation:
The conversation centers on Sarah calling in sick and Anna and Paul rearranging their work to cover the missing staff member.
2.
What does Anna say she will do?
Tell the kitchen about the change.
Cover John’s section.
Start with the team briefing.
Brief the host about the new plan.
Explanation:
Anna says, ‘I will tell the kitchen about the change.’
3.
What does Paul agree to do for John?
Take over John’s tables.
Keep calm and do his best.
Tell the kitchen about the change.
Cover John’s section.
Explanation:
Paul says, ‘Yes, I can cover John’s section.’
4.
Why does Anna ask Paul, ‘Should I inform the host about the new plan?’
She is asking Paul to call Sarah at home.
She wants to cancel the restaurant’s reservations.
She needs Paul to take over the kitchen duties.
She wants to know whether the host should be updated about the staff changes.
Explanation:
Anna is checking whether the host should be told about the new plan, which refers to the change in staff coverage.
5.
What can be inferred about Anna and Paul?
They are trying to organize the team quickly and calmly.
They expect John to solve the problem alone.
They are unwilling to help until Sarah returns.
They do not want the host to know about the absence.
Explanation:
They divide responsibilities, notify the kitchen and host, and say they should keep calm and work together, showing they are organizing the team quickly and calmly.
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