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Listening Quiz: Xử lý Tình huống Nhân viên Vắng mặt Đột xuất – Easy Level
Th2 11, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What is the main problem in the conversation?
Anna and Paul are planning a new staff meeting.
John wants to change his section permanently.
The kitchen is closing early for the day.
Sarah is absent, so the staff must adjust their duties.
Explanation:
The conversation centers on Sarah calling in sick and Anna and Paul rearranging their work to cover the missing staff member.
2.
What does Anna say she will do?
Brief the host about the new plan.
Tell the kitchen about the change.
Start with the team briefing.
Cover John’s section.
Explanation:
Anna says, ‘I will tell the kitchen about the change.’
3.
What does Paul agree to do for John?
Cover John’s section.
Keep calm and do his best.
Take over John’s tables.
Tell the kitchen about the change.
Explanation:
Paul says, ‘Yes, I can cover John’s section.’
4.
Why does Anna ask Paul, ‘Should I inform the host about the new plan?’
She wants to cancel the restaurant’s reservations.
She wants to know whether the host should be updated about the staff changes.
She needs Paul to take over the kitchen duties.
She is asking Paul to call Sarah at home.
Explanation:
Anna is checking whether the host should be told about the new plan, which refers to the change in staff coverage.
5.
What can be inferred about Anna and Paul?
They are trying to organize the team quickly and calmly.
They do not want the host to know about the absence.
They are unwilling to help until Sarah returns.
They expect John to solve the problem alone.
Explanation:
They divide responsibilities, notify the kitchen and host, and say they should keep calm and work together, showing they are organizing the team quickly and calmly.
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