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Listening Quiz: Xử lý Yêu cầu của Khách Vãng lai – Easy Level
Th6 24, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What is the conversation mainly about?
Why the hotel canceled all afternoon reservations
How Sarah and Michael organized the waitlist for next week
How Michael and Sarah handled an overbooked day with a walk-in guest
How to prepare a guest room for a new arrival
Explanation:
The conversation centers on a fully booked day, a walk-in guest, checking cancellations, calling waitlisted guests, and then offering the open spot to the walk-in.
2.
What time did one guest cancel their reservation?
4 PM
2 PM
3 PM
5 PM
Explanation:
Michael says, ‘Yes, one guest canceled at 3 PM.’
3.
What does Michael say he will do first after hearing about the walk-in guest?
Check the cancellations
Call the hotel manager
Ask Sarah to leave the guest list
Offer the room to the walk-in immediately
Explanation:
Michael says, ‘Let me check the cancellations.’
4.
What can be inferred about the waitlisted guests?
At least one of them was available right away
None of them answered Michael’s call
They asked Sarah to hold the spot for them
They were all already staying at the hotel
Explanation:
Michael says he called the waitlisted guests and then reports that no one picked up, so it can be inferred that none of them answered.
5.
What did Sarah ask Michael to do after the waitlist calls were unsuccessful?
Cancel the walk-in’s request
Give the spot to the walk-in
Wait until the next day
Call the canceled guest again
Explanation:
After Michael says no one picked up, Sarah says, ‘Let’s give the spot to the walk-in.’
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Listening Lesson
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Tiếng Anh Phân Tích Chính Sách: Quản Lý Ưu Tiên trong Nhóm Điều Hành Chính Sách – Easy Level
Tiếp theo:
Tiếng Anh Kinh Doanh: Tư vấn đàm phán hoàn tiền (rebate) từ nhà cung cấp – Easy Level
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