Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Xử lý Yêu cầu của Khách Vãng lai – Easy Level
Th6 24, 2025
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
‹
1
2
3
4
5
›
1.
What is the conversation mainly about?
How Sarah and Michael organized the waitlist for next week
Why the hotel canceled all afternoon reservations
How to prepare a guest room for a new arrival
How Michael and Sarah handled an overbooked day with a walk-in guest
Explanation:
The conversation centers on a fully booked day, a walk-in guest, checking cancellations, calling waitlisted guests, and then offering the open spot to the walk-in.
2.
What time did one guest cancel their reservation?
2 PM
5 PM
3 PM
4 PM
Explanation:
Michael says, ‘Yes, one guest canceled at 3 PM.’
3.
What does Michael say he will do first after hearing about the walk-in guest?
Call the hotel manager
Check the cancellations
Offer the room to the walk-in immediately
Ask Sarah to leave the guest list
Explanation:
Michael says, ‘Let me check the cancellations.’
4.
What can be inferred about the waitlisted guests?
None of them answered Michael’s call
They were all already staying at the hotel
They asked Sarah to hold the spot for them
At least one of them was available right away
Explanation:
Michael says he called the waitlisted guests and then reports that no one picked up, so it can be inferred that none of them answered.
5.
What did Sarah ask Michael to do after the waitlist calls were unsuccessful?
Call the canceled guest again
Give the spot to the walk-in
Cancel the walk-in’s request
Wait until the next day
Explanation:
After Michael says no one picked up, Sarah says, ‘Let’s give the spot to the walk-in.’
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Tiếng Anh Phân Tích Chính Sách: Quản Lý Ưu Tiên trong Nhóm Điều Hành Chính Sách – Easy Level
Tiếp theo:
Tiếng Anh Kinh Doanh: Tư vấn đàm phán hoàn tiền (rebate) từ nhà cung cấp – Easy Level
→