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Listening Quiz: Lên kế hoạch cho Chương trình Khách hàng Thân thiết – Advanced Level
Th7 10, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What are Sarah and Robert mainly discussing?
How to train new employees
A plan to renovate the hotel lobby
A new loyalty programme for guests
Ways to reduce advertising costs
Explanation:
The conversation is about Sarah’s idea to start a loyalty programme for guests and Robert’s responses about how it would work.
2.
How will guests earn points in the proposed programme?
By visiting the hotel
By spending points at checkout
By leaving positive reviews
By making reservations online
Explanation:
Sarah says, ‘Guests earn points every time they visit.’
3.
What can guests receive with their points?
Extra vacation days
Room upgrades only
Cash rewards
Discounts or free services
Explanation:
Sarah explains that guests can get ‘discounts or free services’ with their points.
4.
What does Robert seem to think about Sarah’s idea?
He is strongly against it
He wants to delay it for a year
He does not understand it at all
He is interested and supportive
Explanation:
Robert asks several practical questions, says ‘Good. Prepare a plan and budget,’ and offers help, which suggests interest and support.
5.
What does Robert ask Sarah to prepare?
A flyer and a website
A customer survey and report
A plan and budget
A staff schedule and menu
Explanation:
At the end, Robert says, ‘Good. Prepare a plan and budget.’
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