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Listening Quiz: Lên kế hoạch cho Chương trình Khách hàng Thân thiết – Advanced Level
Th7 10, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What are Sarah and Robert mainly discussing?
A new loyalty programme for guests
A plan to renovate the hotel lobby
How to train new employees
Ways to reduce advertising costs
Explanation:
The conversation is about Sarah’s idea to start a loyalty programme for guests and Robert’s responses about how it would work.
2.
How will guests earn points in the proposed programme?
By leaving positive reviews
By making reservations online
By spending points at checkout
By visiting the hotel
Explanation:
Sarah says, ‘Guests earn points every time they visit.’
3.
What can guests receive with their points?
Extra vacation days
Discounts or free services
Room upgrades only
Cash rewards
Explanation:
Sarah explains that guests can get ‘discounts or free services’ with their points.
4.
What does Robert seem to think about Sarah’s idea?
He is interested and supportive
He is strongly against it
He does not understand it at all
He wants to delay it for a year
Explanation:
Robert asks several practical questions, says ‘Good. Prepare a plan and budget,’ and offers help, which suggests interest and support.
5.
What does Robert ask Sarah to prepare?
A customer survey and report
A flyer and a website
A plan and budget
A staff schedule and menu
Explanation:
At the end, Robert says, ‘Good. Prepare a plan and budget.’
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