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Listening Quiz: Từ chối phục vụ một vị khách say xỉn – Medium Level
Th3 1, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What is the main topic of the conversation?
Discussing how to improve drink service
Training a new employee on restaurant menus
Handling an intoxicated guest who is causing trouble
Planning a special event for a guest
Explanation:
David and Emma discuss a guest who is very drunk, refusing to listen, and how to handle him safely according to the refusal of service policy.
2.
What did David do to help the guest after refusing more service?
He called the police right away
He offered him another drink
He gave him water and called a taxi
He asked the guest to leave immediately
Explanation:
David says, ‘Yes, I gave him water and called a taxi.’
3.
What policy does Emma say they must follow?
The late checkout policy
The kitchen safety policy
The refusal of service policy
The customer reward policy
Explanation:
Emma says, ‘We must follow the refusal of service policy.’
4.
How does Emma most likely view David’s actions so far?
She thinks David handled the situation correctly
She thinks David has already solved the problem completely
She thinks David should ignore the guest
She thinks David should keep serving him alcohol
Explanation:
Emma says David’s actions were ‘the right action to keep everyone safe,’ which shows she approves of what he has done so far.
5.
What will David most likely do next?
Serve the guest one last drink
Ask Emma to handle the taxi arrangements again
Ask security to assist if the guest does not calm down
Leave the guest alone and stop watching him
Explanation:
Emma tells David, ‘Yes, if he does not calm down soon,’ in response to asking security to assist. David then says he will watch him closely.
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