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Listening Quiz: Rà soát phản hồi của khách hàng với nhà cung cấp – Medium Level
Th8 6, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main topic of the conversation?
A complaint about late delivery from a supplier
A discussion of customer feedback about a product and possible improvements
A plan to launch a new advertising campaign
A meeting to choose a new store location
Explanation:
James and Olivia discuss customer reviews, noting positive comments and several product issues, then talk about improvements to share with the supplier.
2.
What did some customers say about the battery life?
It is easy to replace
It charges very quickly
It is too short
It lasts too long
Explanation:
James says, ‘some say the battery life is too short.’
3.
What issue did a few customers have with the screen?
It scratched easily
It was too small to hold
It was hard to read
It kept turning off
Explanation:
James states that ‘a few customers found the screen hard to read.’
4.
What can be inferred about the product overall?
The supplier has already fixed all the problems
The product has several strengths but also needs improvements
Olivia plans to stop selling the product
Customers disliked the design and color
Explanation:
James says most customers like the design and color, but there are problems with battery life, screen readability, and color options, so the product has strengths and needs work.
5.
What will Olivia most likely do next?
Cancel the product because of the complaints
Ask James to rewrite the customer reviews
Ignore the feedback and keep selling the product
Tell the supplier about the customer comments
Explanation:
Olivia says, ‘I will tell the supplier about these points,’ so her next action is to share the feedback with the supplier.
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