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Listening Quiz: Tranh chấp với nhà cung cấp về hàng lỗi – Easy Level
Th5 11, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main topic of the conversation?
A negotiation over the price of office supplies
A complaint about defective goods and how to resolve it
A discussion about planning a new product launch
A request to change the shipping address
Explanation:
Mark says some of the received items are defective, and Sarah offers solutions such as a credit note or replacements. The conversation focuses on resolving the problem with the shipment.
2.
How many items are defective?
10 out of 100
50 out of 100
20 out of 100
All of the items
Explanation:
Mark says, ‘About 20 out of 100 items’ are defective.
3.
What solution does Mark choose?
A credit note
To keep the defective items
A refund to his account
A replacement shipment
Explanation:
Mark says, ‘I prefer a replacement shipment.’
4.
How long will the replacements take?
About one week
One day
Three days
Two weeks
Explanation:
Sarah says, ‘It will take about one week.’
5.
Why does Sarah say she will email the tracking details today?
To confirm that the replacements will be sent soon and keep Mark informed
To explain why the shipment was defective
To ask Mark to return all the goods first
To cancel the order entirely
Explanation:
Sarah agrees to send the replacements and then says she will email the tracking details today, showing she intends to keep Mark updated about the replacement shipment.
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