Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Tranh chấp với nhà cung cấp về hàng lỗi – Easy Level
Th5 11, 2025
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
‹
1
2
3
4
5
›
1.
What is the main topic of the conversation?
A negotiation over the price of office supplies
A complaint about defective goods and how to resolve it
A request to change the shipping address
A discussion about planning a new product launch
Explanation:
Mark says some of the received items are defective, and Sarah offers solutions such as a credit note or replacements. The conversation focuses on resolving the problem with the shipment.
2.
How many items are defective?
All of the items
10 out of 100
20 out of 100
50 out of 100
Explanation:
Mark says, ‘About 20 out of 100 items’ are defective.
3.
What solution does Mark choose?
A replacement shipment
A refund to his account
To keep the defective items
A credit note
Explanation:
Mark says, ‘I prefer a replacement shipment.’
4.
How long will the replacements take?
Two weeks
About one week
Three days
One day
Explanation:
Sarah says, ‘It will take about one week.’
5.
Why does Sarah say she will email the tracking details today?
To explain why the shipment was defective
To cancel the order entirely
To ask Mark to return all the goods first
To confirm that the replacements will be sent soon and keep Mark informed
Explanation:
Sarah agrees to send the replacements and then says she will email the tracking details today, showing she intends to keep Mark updated about the replacement shipment.
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Tiếng Anh Kinh Doanh: Tranh chấp với nhà cung cấp về hàng lỗi – Easy Level
Tiếp theo:
Tiếng Anh Cho SEO: Chiến lược hreflang cho trang thương mại điện tử toàn cầu – Easy Level
→