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Listening Quiz: Tranh chấp với nhà cung cấp về hàng lỗi – Easy Level
Th5 11, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main topic of the conversation?
A discussion about planning a new product launch
A request to change the shipping address
A complaint about defective goods and how to resolve it
A negotiation over the price of office supplies
Explanation:
Mark says some of the received items are defective, and Sarah offers solutions such as a credit note or replacements. The conversation focuses on resolving the problem with the shipment.
2.
How many items are defective?
All of the items
10 out of 100
50 out of 100
20 out of 100
Explanation:
Mark says, ‘About 20 out of 100 items’ are defective.
3.
What solution does Mark choose?
A refund to his account
To keep the defective items
A credit note
A replacement shipment
Explanation:
Mark says, ‘I prefer a replacement shipment.’
4.
How long will the replacements take?
One day
Three days
Two weeks
About one week
Explanation:
Sarah says, ‘It will take about one week.’
5.
Why does Sarah say she will email the tracking details today?
To cancel the order entirely
To explain why the shipment was defective
To confirm that the replacements will be sent soon and keep Mark informed
To ask Mark to return all the goods first
Explanation:
Sarah agrees to send the replacements and then says she will email the tracking details today, showing she intends to keep Mark updated about the replacement shipment.
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