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Listening Quiz: Xử lý dịu căng thẳng về vấn đề giao hàng với khách hàng – Advanced Level
Th8 7, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main purpose of the conversation?
To resolve a complaint about a delayed delivery
To schedule a meeting for next week
To discuss product features and pricing
To explain how to place an order online
Explanation:
The conversation focuses on Robert’s complaint that the delivery is late, Linda checking the status, apologizing, and arranging express shipping to resolve the issue.
2.
What did Robert say was causing problems for his team?
The shipment arrived damaged
The invoice had the wrong amount
The delivery was very late
The package was sent to the wrong address
Explanation:
Robert says, “Our delivery is very late,” and then adds that this is causing problems for his team.
3.
What did Linda say the package had experienced?
It was held up in customs
It was canceled by the supplier
It was delayed in transit
It was returned to the warehouse
Explanation:
Linda says, “It looks like the package was delayed in transit.”
4.
Why did Linda say, “I apologize for the missing updates”?
To blame Robert for not checking sooner
To explain that the shipment was lost forever
To admit the company failed to provide updates
To ask Robert to cancel the order
Explanation:
Linda follows up Robert’s question about the lack of updates by saying it was their mistake, so her apology is to admit the company failed to keep him informed.
5.
What can be inferred about Robert after Linda’s final response?
He plans to contact another company right away
He wants to cancel the shipment immediately
He is still angry and refuses to talk
He is satisfied enough to thank her
Explanation:
After Linda arranges express shipping and promises better communication, Robert says, “That helps. Thank you,” and later, “I appreciate that effort,” which shows he is satisfied enough to respond positively.
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Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
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Tiếp theo:
Flashcards và Quiz Từ Vựng: Nộp Tóm Tắt Dự Án Cải Tiến Chất Lượng Phòng Xét Nghiệm – Advanced Level
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