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Listening Quiz: Xử lý đối thủ cạnh tranh tiếp cận khách hàng hàng đầu của mình – Medium Level
Th9 28, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main topic of the conversation?
Discussing a new product launch for a different market
Reviewing last quarter’s office expenses
Planning how to respond to a competitor contacting a major client
Arranging a holiday schedule for the sales team
Explanation:
Michael and Laura are focused on a competitor who contacted their top client and are planning how to protect that account.
2.
Why does Michael say, “This is serious”?
Because the client asked for a refund
Because Laura forgot to send a report
Because the meeting was canceled
Because a competitor contacted their top client
Explanation:
Laura says a competitor contacted their top client, and Michael responds that this is serious.
3.
What new information does Laura mention they can share with the client?
A new office location
A new delivery company
A new payment plan
New features
Explanation:
Laura says, “We also have new features to share.”
4.
Why does Michael say they should remind the client of their service quality?
To introduce a new competitor
To persuade the client to stay with their company
To ask the client to cancel the meeting
To apologize for a late shipment
Explanation:
The conversation shows they are trying to protect the account and keep the client’s trust, so reminding them of service quality is meant to persuade them to remain a client.
5.
What can be inferred about Laura’s role in the situation?
She is no longer involved with the client
She is helping plan the response and monitor the competitor
She has already signed a new contract with the competitor
She wants to postpone all action until next month
Explanation:
Laura agrees to call the client, check the client’s needs, and monitor the competitor’s moves, which shows she is actively helping plan the response.
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