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Listening Quiz: Xử lý yêu cầu giảm giá – Easy Level
Th7 7, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the conversation mainly about?
How Mia can prepare a sales presentation for a new product
Why the company decided to end a client meeting early
Why James thinks the client will accept any price
How James and Mia should respond to a client’s request for a price reduction
Explanation:
The speakers discuss how to handle a client’s request for a 30% discount and what to say in response.
2.
What does James suggest they do first?
Agree to the full discount right away
Thank the client for their interest
Ask the client to sign a new contract
Offer free shipping immediately
Explanation:
James says, ‘First, thank them for their interest.’
3.
What should they do if the client says the product is too expensive?
Ignore the comment and end the discussion
Increase the price to show confidence
Tell the client to look for another supplier
Offer small discounts or extras instead
Explanation:
James says, ‘Then offer small discounts or extras instead.’
4.
What does James believe is the best way to handle the request?
By giving the client the largest discount possible
By keeping the price but showing additional value
By refusing to speak with the client again
By lowering the price without any discussion
Explanation:
James says they should explain the product’s value and offer small discounts or extras instead, so the price stays while added value is provided.
5.
Why does Mia say, ‘I feel ready now’?
She understands how to respond to the discount request
She has already agreed to the 30% price cut
She has decided to cancel the client meeting
She wants James to handle the conversation alone
Explanation:
After James explains the steps to take, Mia says she feels ready, which shows she now understands how to handle the client’s request.
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