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Listening Quiz: Xử lý phản đối trong bán hàng – Advanced Level
Th8 6, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main purpose of the conversation?
To explain how to set product prices
To discuss a new product launch
To practice how to handle customer objections
To compare different sales teams
Explanation:
John says they will practice handling objections, and the rest of the conversation focuses on steps for responding to customers’ concerns.
2.
What should Mia do first when a customer raises an objection?
Offer a discount right away
Acknowledge the customer’s point
Ask the customer to buy later
Tell the customer they are wrong
Explanation:
John says, ‘You should acknowledge their point first.’
3.
What example does John give if a customer says the price is too high?
Give a free sample
Ask why
Change the product design
Suggest a different store
Explanation:
John specifically says, ‘If they say the price is too high, ask why.’
4.
What can be inferred about John’s advice to Mia?
He wants her to understand the customer’s concerns before responding
He thinks price objections should be ignored
He wants her to argue with customers until they agree
He believes only experienced salespeople can handle objections
Explanation:
John tells Mia to listen carefully, acknowledge the point, and ask questions to understand the objection better, which shows he wants her to understand the concern before responding.
5.
Why does John tell Mia to stay calm and confident?
To encourage her to change the topic
To remind her to speak more loudly
To help her handle objections effectively
To make sure she ends the conversation quickly
Explanation:
John’s advice comes at the end of the training and is meant to help Mia handle objections well while practicing her sales skills.
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