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Listening Quiz: Phản hồi khiếu nại của khách hàng – Easy Level
Th12 23, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the conversation mainly about?
Planning a new sales campaign
Responding to a customer complaint
Training a new company rep
Scheduling a customer meeting
Explanation:
David and Mia discuss a complaint, how to respond honestly, and how to fix the problem.
2.
What did the customer say about the company’s rep?
The rep asked for a refund
The rep made big promises
The rep was late to the meeting
The rep refused to answer questions
Explanation:
Mia says, ‘a customer said our rep made big promises.’
3.
What does Mia say she will do today?
Cancel the customer order
Call the customer directly
Change the sales plan
Talk to the rep
Explanation:
Mia says, ‘I will talk to the rep today.’
4.
What can be inferred about David’s attitude toward the complaint?
He wants to blame Mia
He wants to ignore the issue
He believes the customer is lying
He thinks the problem should be fixed quickly
Explanation:
David says, ‘We must fix this’ and later, ‘That will help fix the problem fast,’ showing he wants the issue resolved quickly.
5.
What solution does Mia say she will prepare?
A sales report
An apology email
A refund request
A new contract
Explanation:
Mia says, ‘I will write the apology email now.’
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