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Listening Quiz: Trình bày nhu cầu hỗ trợ cho đội bán hàng – Advanced Level
Th11 2, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main topic of the conversation?
Discussing a new product launch strategy
Reviewing customer complaints about service
Scheduling a company-wide team celebration
Planning ways to improve sales team training
Explanation:
Sophia and Robert discuss how to improve the sales team’s skills through training, practice, and support materials.
2.
What does Sophia suggest for improving the team’s skills?
Reducing the number of calls
Hiring new sales staff
Longer lunch breaks
Role-playing exercises
Explanation:
Sophia says they should focus on role-playing exercises to improve the team’s skills.
3.
How often does Sophia say the training should happen?
Only once a year
Monthly
Weekly
Quarterly
Explanation:
Sophia says, ‘Quarterly training sessions would keep the team up to date.’
4.
What can be inferred about Robert’s role in the discussion?
He is opposed to any additional training
He is a customer who needs product support
He is responsible for sharing the training ideas with the L&D team
He plans to cancel the presentation
Explanation:
Robert says, ‘I will share these ideas with the L&D team today,’ which suggests he has a role in passing the training ideas to that team.
5.
What support materials do Sophia and Robert decide would help the sales team?
Annual reports
Detailed legal contracts
Advertising flyers
Quick reference guides
Explanation:
Sophia agrees that quick reference guides will help them during calls.
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