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Listening Quiz: Trình bày nhu cầu hỗ trợ cho đội bán hàng – Advanced Level
Th11 2, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main topic of the conversation?
Reviewing customer complaints about service
Planning ways to improve sales team training
Scheduling a company-wide team celebration
Discussing a new product launch strategy
Explanation:
Sophia and Robert discuss how to improve the sales team’s skills through training, practice, and support materials.
2.
What does Sophia suggest for improving the team’s skills?
Role-playing exercises
Reducing the number of calls
Hiring new sales staff
Longer lunch breaks
Explanation:
Sophia says they should focus on role-playing exercises to improve the team’s skills.
3.
How often does Sophia say the training should happen?
Monthly
Quarterly
Only once a year
Weekly
Explanation:
Sophia says, ‘Quarterly training sessions would keep the team up to date.’
4.
What can be inferred about Robert’s role in the discussion?
He is responsible for sharing the training ideas with the L&D team
He is a customer who needs product support
He plans to cancel the presentation
He is opposed to any additional training
Explanation:
Robert says, ‘I will share these ideas with the L&D team today,’ which suggests he has a role in passing the training ideas to that team.
5.
What support materials do Sophia and Robert decide would help the sales team?
Advertising flyers
Annual reports
Detailed legal contracts
Quick reference guides
Explanation:
Sophia agrees that quick reference guides will help them during calls.
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