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Listening Quiz: Xử lý tình huống khủng hoảng – Easy Level
Th2 29, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhân viên công tác xã hội (English for Social Worker)
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1.
What is the conversation mainly about?
Planning a marketing campaign
Discussing a customer invoice
Managing an urgent crisis involving a client
Scheduling a routine staff meeting
Explanation:
Linda and Robert discuss a crisis situation, the upset client, contacting the crisis team, and how to respond calmly.
2.
What has Linda already done?
She has contacted the crisis team
She has called the police
She has left the client alone
She has asked Robert to leave
Explanation:
Linda says, ‘Yes, they are on their way,’ which means she has already contacted the crisis team.
3.
What does the client need, according to Linda?
Someone to listen and help
A written apology
A new contract
A ride home
Explanation:
Linda states that the client needs ‘someone to listen and help.’
4.
What can be inferred about Robert’s role in the situation?
He is responsible for updating the team only
He plans to avoid the client
He will help keep the client company
He is waiting for the client to leave
Explanation:
Robert says, ‘I will stay with the client now,’ which implies he will remain with the client and support them.
5.
Why does Robert say, ‘Please tell me if the situation changes’?
He wants Linda to keep him informed about the crisis
He is reminding Linda to leave the office
He wants Linda to explain the client’s history
He is asking Linda to cancel the team meeting
Explanation:
Robert is asking Linda to update him if anything changes so he can respond appropriately to the crisis.
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