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Listening Quiz: Giải quyết tranh chấp trong đội chăm sóc – Easy Level
Th5 16, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhân viên công tác xã hội (English for Social Worker)
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1.
What is the main topic of the conversation?
Discussing a new office schedule
Resolving confusion about care responsibilities
Planning a client appreciation event
Choosing a different client for treatment
Explanation:
Daniel and Olivia are talking about a disagreement between the health team and the social team over who should do what for the client’s care.
2.
What does the care plan show?
Tasks for both teams
A list of the client’s complaints
Only the health team’s duties
Only the social team’s duties
Explanation:
Daniel says, “The plan shows tasks for both teams.”
3.
What does Olivia suggest they do again?
Check the care plan again
Assign all tasks to the health team
Call the client’s family
Cancel the meeting
Explanation:
Olivia says, “We should check the care plan again.”
4.
What can be inferred about why the teams are disagreeing?
The responsibilities are not clearly divided
The care plan has been lost
The client has refused all care
The client has chosen one team over the other
Explanation:
The teams each think the other should do more, and they discuss dividing tasks clearly to avoid confusion.
5.
What will Daniel and Olivia most likely do next?
Stop working with the client
Send the care plan back to the health team
Ask the client to choose one team
Meet tomorrow and make a new plan
Explanation:
Olivia says, “Let’s meet tomorrow and make a new plan,” which clearly states the next action.
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