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Listening Quiz: Báo cáo khẩn cấp yêu cầu hỗ trợ quan trọng từ nhà cung cấp – Medium Level
Th12 19, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư phần mềm (English for Software Engineer)
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1.
What is the main topic of the conversation?
Escalating a vendor support issue for a system outage
Discussing a new employee training schedule
Planning a product launch event
Reviewing quarterly sales results
Explanation:
The conversation is about a production system being down and Mark and Emily taking steps to escalate a vendor support ticket and get help quickly.
2.
Why does Mark want to escalate the issue immediately?
Because Emily forgot to file the ticket
Because the vendor offered a discount
Because the manager asked for a summary
Because the production system is down
Explanation:
Mark says, ‘the production system is down,’ and then immediately says they need to escalate the issue.
3.
What does Mark ask Emily to include in the email?
The impact on production
A list of alternative vendors
A summary of past purchases
A request for a meeting next week
Explanation:
Mark specifically says, ‘Make sure to mention the impact on production.’
4.
What can be inferred about Emily’s attitude toward solving the problem?
She thinks the issue is not serious
She is actively trying several ways to get a response
She wants Mark to handle everything alone
She is unwilling to keep working on it
Explanation:
Emily says she called twice, wrote the email, is checking alternative solutions, and will call the vendor again soon, which shows she is trying multiple ways to resolve the problem.
5.
What response time does Mark ask Emily to request?
By the end of the week
By tomorrow morning
Within one hour
Within ten minutes
Explanation:
Mark says to ‘ask for a response within one hour.’
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