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Listening Quiz: Báo cáo khẩn cấp yêu cầu hỗ trợ quan trọng từ nhà cung cấp – Medium Level
Th12 19, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư phần mềm (English for Software Engineer)
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1.
What is the main topic of the conversation?
Escalating a vendor support issue for a system outage
Planning a product launch event
Reviewing quarterly sales results
Discussing a new employee training schedule
Explanation:
The conversation is about a production system being down and Mark and Emily taking steps to escalate a vendor support ticket and get help quickly.
2.
Why does Mark want to escalate the issue immediately?
Because the manager asked for a summary
Because Emily forgot to file the ticket
Because the production system is down
Because the vendor offered a discount
Explanation:
Mark says, ‘the production system is down,’ and then immediately says they need to escalate the issue.
3.
What does Mark ask Emily to include in the email?
A request for a meeting next week
A list of alternative vendors
A summary of past purchases
The impact on production
Explanation:
Mark specifically says, ‘Make sure to mention the impact on production.’
4.
What can be inferred about Emily’s attitude toward solving the problem?
She thinks the issue is not serious
She wants Mark to handle everything alone
She is actively trying several ways to get a response
She is unwilling to keep working on it
Explanation:
Emily says she called twice, wrote the email, is checking alternative solutions, and will call the vendor again soon, which shows she is trying multiple ways to resolve the problem.
5.
What response time does Mark ask Emily to request?
Within one hour
By tomorrow morning
By the end of the week
Within ten minutes
Explanation:
Mark says to ‘ask for a response within one hour.’
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