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Listening Quiz: Chia sẻ kết quả hậu sự cố với đội kỹ thuật – Advanced Level
Th7 15, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư phần mềm (English for Software Engineer)
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1.
What is the main topic of the conversation?
Hiring new members for the engineering team
Discussing customer complaints about a service
Reviewing the causes of a system outage
Planning a product launch meeting
Explanation:
Jessica and Michael discuss the post-mortem report, the outage’s cause, missing alerts, and steps to prevent it from happening again.
2.
What caused the outage?
A network outage from the internet provider
A software bug in the update
An error in the team schedule
A hardware failure in the server room
Explanation:
Jessica says the outage was caused by “a software bug in the update.”
3.
What problem did Jessica mention about monitoring?
The team ignored all warning messages
There were too many alerts
Some alerts were missing or delayed
The monitoring system had never been installed
Explanation:
Jessica explains that “some alerts were missing or delayed.”
4.
Why does Jessica want to share the findings with the whole team?
To help everyone learn and improve
To assign blame to one department
To keep the issue private
To postpone the report until later
Explanation:
Jessica says, “transparency helps everyone learn and improve,” which shows her reason for sharing the report widely.
5.
What can be inferred about the report Jessica will present?
It will include a slide deck, a summary, and action items
It will announce that the outage was not serious
It will focus only on technical details and leave out solutions
It will be shared only with Michael and no one else
Explanation:
Jessica says she will prepare a slide deck and summary, and she also says clear action points are part of the report.
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