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Listening Quiz: Điều tra khiếu nại về việc giao hàng thiếu – Medium Level
Th3 7, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý chuỗi cung ứng (English for Supply Chain Manager)
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1.
What is the conversation mainly about?
A meeting to decide which items should be removed from the shipment
A discussion about planning a new product launch
An investigation into why a customer received fewer items than ordered
A request to change the delivery company for all future orders
Explanation:
Emma and James are investigating a customer claim that their order was short by comparing shipping and receiving records and deciding what to check next.
2.
What do the shipping records show?
All items were sent
The delivery company reported a delay
Some items were never sent
The customer received extra items
Explanation:
Emma says, ‘The shipping list shows all items were sent.’
3.
What does James ask Emma to do about the delivery company?
Cancel the customer’s order
Ask if they have any delivery issues reported
Request a refund for the customer
Send a new shipping list to the customer
Explanation:
James says, ‘Yes, ask if they have any delivery issues reported.’
4.
What can be inferred from the conversation?
The order will definitely be resent immediately
James thinks the shipping records are unreliable
The customer may have misplaced some items on their side
Emma has already confirmed that the delivery company lost the items
Explanation:
James says, ‘Sometimes items are misplaced on their side,’ which suggests the customer may have misplaced the items rather than the company losing them.
5.
What will Emma most likely do next?
Ask the shipping company to stop all deliveries
Close the case without further checking
Update James after getting answers
Send the customer a discount coupon
Explanation:
Emma says, ‘I will update you after I get answers,’ so her next step is to gather the information and report back.
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